Privacy Policy

Plastic & Heroes respects all personal information. We do not give out any information to third parties, marketing companies, etc. We also do not sell, rent, barter or trade any of your personal information.

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Refund Policy

If you are not satisfied with your purchase you may return or exchange the merchandise. Shipping costs are non-refundable. You'll have to cover the return shipping, but we'll give a refund for any item you want to return.  Please direct all return inquiries to sales@plasticandheroes.com within SEVEN (7) days of the shipping date if exchange is required. Returns made without contacting Plastic & Heroes first via email will not be honored. Merchandise must be returned in brand new and unused condition, in its original packaging. Sealed packaging can only be returned if unopened. Blind box items can only be returned if unopened. Shipping costs are non-refundable. 

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DOMESTIC SHIPPING

All DOMESTIC ORDERS (within the United States) are shipped either UPS Ground, USPS First Class, USPS Priority Mail, or FedEx.

$5.99 FLAT RATE SHIPPING is for domestic orders under $100.00. Items will ship via UPS Ground, USPS First Class, USPS Priority, or FedEx depending on size and location.

FREE SHIPPING is for domestic orders over $100.00. Items will ship via UPS Ground, USPS First Class, USPS Priority Mail, or FedEx depending on size and location.

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In-Store Pickup is for customers able to pick up their orders in person at our store. For in-store pickups please come during our store hours with your invoice, valid ID, and the credit card used to make your purchase. A notification will be sent when order is ready for pickup. 

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INTERNATIONAL SHIPPING

All INTERNATIONAL ORDERS (outside the United States) are shipped either USPS Express Mail International or USPS Priority Mail International.  Please note that international customs operations are completely out of our control and can greatly affect shipping times.

USPS Express Mail International
. Delivery time estimated at 3 - 5 business days. This time frame is not guaranteed and does not include time taken by customs in your country to clear the package.
. Online tracking available.

USPS Priority Mail International
. Delivery time estimated at 6 - 10 business days. This time frame is not guaranteed and does not include time taken by customs in your country to clear the package (which can take up to 30-60 days).
. Online tracking available.

Your package will be subject to customs/duties charges. These costs are determined by local customs offices and Plastic & Heroes is not responsible for customs/duties charges. Plastic & Heroes cannot determine what these fees will be in advance. For more information on customs and duties charges, please contact your local customs office directly.